Fontaine is a trading name of Fontaine Decorative Limited, incorporated in the UK number 8932803.  Our trading address is Unit 26, Blenheim Close, Pysons Road Industrial Estate, Broadstairs, Kent, CT10 2YF.

Terms of Trade

Title of goods supplied on our invoices are payable within the terms stated and remain the property of Fontaine Decorative Ltd until payment of cleared funds is received in full.  Goods are non-returnable and non-refundable unless expressly by prior agreement.  By accepting our invoice, you agree to accept our terms and conditions of trade which are summarised below.


We will always endeavour to provide an accurate and detailed description of the items offered for sale both in-store and online based on our own knowledge or expertise of the item, the knowledge or expertise imparted to us when we purchased the item and any other information including personal research and comparisons with similar items recently sold or offered for sale on the open market by our contemporaries.  We make every effort to describe and photograph our items for sale as accurately and as carefully as possible on our website.  However, please be aware that some photography may produce some glare and variation in tone and colour. Our description of the item will include date, country of origin, material(s), maker’s name (if applicable), and details of any provenance, damage, embellishments or restoration.  We will always declare items which have been modified or changed from their original use. 


Notwithstanding any of the above, we are not liable for any misrepresentations outside of our control including misinformation and technical issues with regard to the photography of items.

UK and EU Internet sales

If a sale is agreed on an item or several items, we will issue a sales invoice which will give details of how payment can be made to Fontaine Decorative Ltd.  If you require a pro-forma invoice, please state this at the time of ordering together with your Purchase Order reference number and details of where we should send the pro-forma for payment.  Pro-forma invoices are issued only when there is a fair certainty that you will purchase the item(s) ordered and the item(s) will be then be reserved for no more than seven days.  Invoices (including pro-forma invoices) are payable immediately and are valid for a period of no more than seven days and the invoiced goods will only be released for despatch or collection once payment has been received in full.  Should payment not be received within seven days from the date of emailing, the invoice will be cancelled and the item(s) returned to stock.

Returns - Online sales

If you receive an item purchased on our website which has not been viewed at first hand and you feel that it is not as described, is not suitable, or you are simply not happy with it you may return the item, provided that we are notified within 24 hours of delivery/receipt and that you have our agreement.  In all cases, return carriage is not included and the cost of this must be paid for by you.  We will always try to facilitate you in returning any such items to us as quickly and as cost effectively as possible.  Where agreed, items must be returned within seven days of notification to us.

For internet sales made outside of the UK, please contact us for further advice on dealing with returns.

Special Orders

We regret that any items whether bought online or in-store and which have been commissioned or modified by us at the customer’s request or which are bespoke, are non-returnable and non-refundable unless they are faulty or damaged.

Damaged Goods

If you receive goods which have been damaged in transit or are faulty, please notify us immediately and within 24 hours of receipt together with supporting photographic evidence and we will advise further on how to return the damaged item(s) to us.  We shall not be held responsible for damage arising from the transportation of goods which have been collected by the client or on behalf of the client.

For internet sales made outside of the UK, please contact us for further advice on dealing with returns of damaged goods.

Exchanges, Credit Notes and Refunds

A credit note or refund will be issued within ten days of receipt by us of any returned goods provided that they are in the same original and re-saleable condition, less our original carriage costs. 

If a credit note or refund is required for a returned item that was originally purchased unseen from our website and which had subsequently been stored at the client’s request, you must notify us immediately and within 24 hours of receipt and that item should then be returned at your expense within seven days.  We will always try to facilitate you in returning any such items to us as quickly and as cost effectively as possible.  A credit note or refund will then be issued to you within thirty days of receipt by us of the returned item provided that it is in the same original and re-saleable condition.  Before a refund is issued we will calculate and deduct our costs for storage of the item from the invoiced date to the delivery or collection date at the rate of £ 10.00GBP plus VAT per week plus a 20% handling and restocking fee of the original ticket price of the item plus VAT, plus our original carriage costs (if any).

For items returned to us that were purchased online and are delivered damaged or are faulty, we will offer to repair or restore the item.  If repair or restoration is not possible, a replacement will be offered if it is available, or a credit note or a full refund including any reasonable costs of returning the goods to us.  If you wish to retain the damaged goods, we may be able to offer a further discount subject to inspection and a new valuation of the item(s).


Our storage space is very limited and as such, any items purchased in-store or from our website which are subsequently not taken, delivered or collected can only be stored by prior arrangement for a period of up to three months after which we reserve the right to charge a fee of £15.00 GBP plus VAT per week for storage.  All storage charges are invoiced monthly.

If storage of purchased goods exceed a reasonable amount of time or storage charges exceed the value of the original goods purchased, we will notify you with TWO WEEKS NOTICE and ask you to collect the goods and settle any outstanding balance after which time the item will be placed back into stock and re-sold.  We reserve the right to sell the item at a reduced price to recover any such charges incurred.  If there is a balance due after the sale of any such items and after we have deducted our charges, this will be remitted to you at you by cheque within 10 working days.


We always recommend that purchases are collected by you whenever possible.  Where delivery is requested, please be advised that there are certain items that we are unable to despatch by normal carrier or by the postal services as they are not usually covered by those services’ insurance.  These includes glass items, mirrors, some lighting, porcelain, plasterwork, fragile items, and any other item deemed by us to be unsuitable for despatch.  We will advise suitability with each order and we will always try to offer alternative methods of sending orders to you.  We can also arrange a courier driver for larger and more fragile items. 

We will quote for each requested delivery and all charges for delivery when agreed will be invoiced prior.  We will endeavour to deliver your item(s) on an agreed date and within a given delivery time slot.  Delivery costs are quoted net and are subject to VAT and are not included in our sales prices. 

  • All van deliveries arranged by us will be made by one person.  Please be prepared to help our driver with any heavy or cumbersome items. 
  • We will normally offer to place items in situ.  Please ensure that there is clear and unrestricted access.
  • Our driver will not be prepared to move other personal items of furniture.
  • Please advise if there are any stairs in the property where the goods are to be delivered or if the property is further than 30 metres from the parking area.
  • Please ensure that you notify us of any parking restrictions or access difficulties at the delivery address.

Approval Items

Our ‘On Approval’ service is offered completely at our own discretion and we make a charge for this service.  We allow a maximum of three items to be sent out on approval.

We will request pre-payment of a refundable 20% charge per item (or £ 150, whichever is the greater amount) which will be held on account in lieu of all of our return shipping charges and to indemnify us against any damage.  In the event that items are returned, a nominal handling and re-stocking fee of £ 25 plus VAT per item will be invoiced, plus our delivery charges.   These charges will be deducted from any payment held on account. 

We normally offer a ‘fast’ approval service whereby our driver will deliver and place your item(s) in situ and wait for you to make a decision.  Any unsuitable items can then be immediately removed and returned to us.  Please refer to our terms of delivery above for further advice and information on the delivery of items.  If it is necessary to keep the item(s) on approval for a longer period, we ask that if they are subsequently not required, you arrange to return them in their original unmarked and re-saleable condition and within 48 hours.  If you are satisfied with the approval items and you wish to keep them, there will be no further charges incurred except for the shipping costs plus VAT to the delivery address and the goods will then be invoiced to you and a request made for payment less pre-payment held on account.

Reservation of Stock

Items may only be reserved for a period of up to SEVEN days at our discretion.


We prefer to accept payment by BACS or Wire Transfer.  Our bank account details are shown on our invoices.  We also accept £GBP cheques drawn on a UK bank account and all major Debit and Credit cards including Amex.  Paypal is accepted but is subject to a 3.5% fee.


We offer a three month guarantee against any defective or faulty item restored by us including electrical items and upholstery.  Our guarantee does not cover wear and tear or damage arising from disproportionate use or misuse.  Your statutory rights are not affected.


VAT has not been, nor will be claimed in respect of any of the goods supplied and invoiced by us except where it is shown to have been charged on other services such as commission sales, shipping and storage costs or any other goods or service(s) provided that are not covered under the VAT Global Accounting Scheme.  Our VAT Registration Number GB 181 7869 63

Your Personal Information

Any personal information about you such as your name, e-mail address, delivery address, telephone number and payment details are kept confidentially and will not be disclosed to any third parties.